Redefining Reference and Information Services in Nigerian University Libraries: A Digital Paradigm

Abstract

The paper examined the need for digitization and/or digital operation of reference and information services in Nigerian university libraries. It discussed the concept of digital reference service vis-à-vis traditional reference service and reviewed the potential for digital reference service in university libraries. The paper also highlighted the advantages of digital reference service as well as the challenges militating against digital operation of reference and information services in Nigerian university libraries. Among recommendations made for effective digitization and/or digital operation of reference and information services include the need for adequate funding of these libraries, provision of ICT resources, organization of ICT workshops for staff or training and retraining of staff in ICT services, provision of regular power supply or alternative source of energy, and recruitment of qualified library staff.