Employees’ Relationship and Performance of Hotels in Anambra and Delta States of Nigeria

Abstract

The study was carried out to assess the effects of employees’ relationship and performance of hotels in Anambra and Delta States of Nigeria. The specific objectives were to examine the effect of employees’ relationship on the sales volume, evaluate the effect of employee relationship on cost control and to assess the relationship between employees’ relationship and labour turnover. A multi stage sampling technique was used in selecting 321 respondents for the study. Descriptive statistics such as mean value, standard deviation, simple percentage and frequency counts to achieve the objectives. Inferential statistic (Correlation coefficient) was used to indicate the nature of statistical relationship that exists among variable in order to validate or reject the stated hypothesis. The result showed that there was a significant positive relationship between employee relationships and sales volume in hotels. Positive employees’ relationships foster teamwork, higher productivity, and employee satisfaction, all of which contribute to increased sales the study also indicated that Positive employees’ relationships significantly affect cost control in hotels and employees’ relationships have a significant positive impact on reducing labor turnover. It was recommended that hotel management should foster a positive work environment by encouraging teamwork, open communication, and mutual respect among employees.