Effect of reward management on performance of hotels in Anambra and Delta States of Nigeria

Abstract

The study assessed the effect of reward management on performance of hotels in Anambra State and Delta States of Nigeria. The specific objective of the study was to examine the extent to which reward management affect sales volume, cost control and labour turnover. The method employed for this research was a survey. A multi stage sampling technique was used in selecting 321 respondents for the study. Descriptive statistics such as mean value, standard deviation, simple percentage and frequency were used to achieve the objective. Inferential statistic (Correlation coefficient) was used to indicate the nature of statistical relationship that exists among variable in order to validate or reject the stated hypothesis. The findings of the study provided valuable insights into the intricate dynamics of the hotel industry in Anambra State and Delta States, particularly reward management training, sales volume, cost control, and labour turnover. The comprehensive analysis of these factors has yielded several important conclusions the result showed that well-structured reward systems, including competitive salaries and incentives, have a substantial influence on sales volume, cost control, and labor turnover. Proper rewards enhance employee’s motivation, loyalty, and satisfaction which contribute to business success. Based on the findings of this study it is therefore recommended that hotels should design and implement competitive reward systems that recognize and appreciate employees' efforts. This can include performance bonuses, recognition programs, and other non-monetary incentives.