THE IMPACT OF EFFECTIVE COMMUNICATION ON HUMAN RELATIONS IN THE WORKPLACE: A STUDY OF DANGOTE GROUP NIGERIA

Abstract

This study explores the role of communication as a fundamental tool for fostering human relations within the workplace, using the Dangote Group as a case study of the Nigerian work environment. Effective communication is essential for building strong relationships among employees and between management anSd staff, which ultimately enhances productivity and workplace harmony. The study employs qualitative research methods, utilizing surveys and interviews to gather data from employees across various departments within the Dangote Group. The findings reveal that poor communication often leads to misunderstandings, reduced morale, and conflicts, whereas effective communication fosters cooperation, trust, and a sense of belonging among employees. The research highlights the challenges faced by the Dangote Group in maintaining effective communication, including cultural differences, hierarchical barriers, and inadequate communication channels. Recommendations for improvement include the implementation of regular communication training programs, the promotion of open dialogue, and the adoption of modern communication tools. The study concludes that enhancing communication practices within the Dangote Group is crucial for improving human relations and driving overall organizational performance in Nigeria.