IMPACT OF PURCHASER’S FINANCIAL SKILLS AND COMPLAINT ACTION ON INVESTMENT SUCCESS IN REAL ESTATE BUSINESS IN ANAMBRA STATE

Abstract

The study investigated impact of purchaser’s financial skills and complaint action oninvestment success in real estate business in Anambra State. Participants were 123 real estate purchasersin Anambra State, comprising 108(87.8%) males, and 15(12.2%) females, aged between 33-66 (mean-age41.02) years and SD 7.67. Sampling methods were cluster and purposive techniques. The instruments wereFinancial Skills Scale, Complaint Behaviour Scale, and Investment Success Scale. Cross-sectional andMANOVA were the design and statistics respectively. The results indicated that purchasers’ financial skillssignificantly impacted on investment success in real estate property business in Anambra State at (F3, 119)= 0.15, p<.05. Purchasers’ complaints action significantly impacted on investment success in Real EstateProperty Business in Anambra State at (F1, 119) = 46.43, p<.05. Purchasers’ financial skills and complaintsaction had significant interaction effect on investment success in real estate property business in AnambraState at (F1, 119) = 15.99, p<.05. It is recommended that the psychological perspectives of real propertybusiness should be internalized by realtors. The core aim should be to enlightened them about the impactsof complaint action and financial skills in the real property business.