Administrative Bureaucracy as a Bottle Neck to Service Delivery in Higher Institution s in Nigeria

Abstract

Quality service is the key objective of any institution that wants to remain in business. The paper examined administrative bureaucracy as a bottleneck to service delivery in higher institutions in Nigeria. Therefore, bureaucracy is a formal organization established deliberately to realize specific social goals. Administrative bureaucracy is a system of administration characterized by expertness, impartiality and absence of humanity”. It systematically organizes tasks and individuals into a pattern that can most effectively achieve the ends of collective efforts. However, the tertiary education system must strengthen its administrative bureaucracy by developing its employee’s bureaucratic skills through adequate training and retraining. Principles and norms of bureaucracy should be strictly followed. By so doing, the tertiary education system can be better positioned to make enormous contributions to the development of any country. Therefore, to avoid unnecessary red-tapism, which is inherent in bureaucratic practices, employees in the tertiary education system should be trained and retrained in using modern scientific tools to increase effectiveness and efficiency in the performance of their assigned responsibilities. It is by so doing that they can contribute to national development.